Our local USPS is experiencing severe delays! If you have received a shipping notification, your package has been dropped off. Packages are sometimes not being scanned until they reach their destination cities. Thank you for your patience! 💕




Any item that was purchased at full price may be returned or exchanged within 30 days of receipt, as long as the item is returned in good, unworn condition. You must notify us either through our contact box or via johanna@waxpoeticclothing.com with an intent for return or exchange. We will not accept or issue returns/refunds without an accompanying email. All SALE items can only be exchanged or returned for store credit, they are not eligible for refunds. We do not refund shipping costs. If you receive an item that is flawed or damaged, please let us know immediately, and we will exchange it or refund the cost. Shipping for all returns or exchanges will be paid by the customer (unless the item is damaged), and we will refund or exchange your item once the original purchased item is received, as long as it is in clean, unworn condition. When returning an item do NOT mark it as "signature required."

The return shipping address is:

Wax Poetic Clothing

2530 S Cleveland St

Philadelphia, PA 19145



International customers might be subject to customs fees. This depends on your location and will vary. Customers are responsible for paying customs fees when applicable. If you decline to pay the fee and your package is sent back to us, you will not receive a refund until the package is received here. You will not be eligible for a refund on shipping.


The best way to ensure that your packages are not stolen is to use a shipping address that is secure. Packages that are delivered to porches or front steps are more susceptible to theft, unfortunately. If your items are marked "delivered" but you didn't receive them, the first step is to contact your local post office. Our packages are shipped in easily identifiable mailers, (please email us if you need to know which was used for your shipment) so they should be easy to spot at the post office. If that approach is unsuccessful, please email us via our contact form with your information and the tracking number so that we may file a lost package claim.


Information we collect from you

  • We collect your personal information from you such as your email address, shipping address, billing address and payment information when you place an order or subscribe to our newsletter. . You may opt out of our newsletter at any time by clicking the "unsubscribe" button.

  • We use cookies to track how you arrived at our site, how long you stay on the site, and which items are viewed on the site. When you arrive to our site, you are prompted to opt in or out of the use of cookies.

  • By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

What do we use your information for?

  • Any of the information we collect from you may be used in one of the following ways:

    • To personalize your experience

    • To improve our website and its appearance

    • To improve customer service

    • To process transactions

    • To send out newsletters

  • We will never sell, exchange or transfer your information to any other company or individual for any reason, other than for the purpose of processing your transactions on our site.

How do we protect your information?

  • We implement (via Shopify) a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

  • We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

  • After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 30 days.

  • We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

  • If we decide to change our privacy policy, we will post those changes on this page.